Customer Service

Most Requested Topics

How do I report that my card has been lost or stolen?

Log in to Online Banking and then select Card Management from the navigation menu under Accounts. You can also call us at 1-800-964-3444 or visit your local FirstBank branch.

What is my routing number?

Your routing number is 107005047.

How do I order checks?

Log in to Online Banking and then select Checks & Deposit Slips from the navigation menu under Settings. You can also call us or visit your local FirstBank branch.

What are FirstBank's hours?

Our lobby hours are typically 9:00 am - 6:00 pm, M - F and 9:00 am - 12:00 on Saturdays. However, these hours can vary slightly by location. You can find the closest FirstBank location to you and the respective hours by visiting our Find A Location page.

Where can I find my 1099-INT form?

1099-INT forms are mailed during the first week in January each year. Keep in mind that you won't receive a 1099-INT form if you earned less than $10 interest during the previous tax year. If you have misplaced your 1099-INT form or did not receive one and you believe you should have, please give us a call or visit your local branch.

How can I have my paycheck deposited directly into my FirstBank account?

If your employer offers Direct Deposit, you can have your paycheck automatically deposited into your account. Print and fill out the direct deposit form and bring or mail it to any FirstBank location.

Didn't find what you're looking for? Visit our Questions & Answers page for more information.